Customer Reviews

Got my son into a car he can't afford & still no title over a year later!!!!!

Both finance guys are scammers and work together to confuse the buyer. Charged the buyer for premium plus extended warranty and only provided standard Warranty and pocketing the difference. Be sure to take the vehicle you are looking at to the dealership to have it inspected. Travers certified inspection process they speak so highly about is not trust worthy. For example 2mm on the break pads was identified after taking it to the dealer for the first oil change that took place at 2k miles after taking it home. Make sure you review documents very closely, don’t just let them rush you through the process. Or your best bet is to take your business elsewhere.

They had good Service when buying the car but Juan put in wrong informaron and we took the car back and he was very rude and i don’t recommend this place and these guys are rasist to hispanic people just because we are hispanic dose not mean they have to be rude to us but they act differerent to other people and this is not Fair

My girlfriend and I came to Travers because, after a lot of research, she had found the car she wanted. Aside from the issues we found with the car that they gave her so much trouble about fixing, what bothered me the most about the whole experience was the obviously intentional greasy hand stains they left in the interior of the vehicle. I can be certain when I say intentional because they were in spots that didn’t need to be touched for the repairs, (tires and a coolant leak underneath the car). I can only assume that they were either upset about having to do the repairs, obvious stuff like the rear heater core leaking anti freeze and the front end vibrating, or they just didn’t care or know any better. Either way, if there was a negative 5 stars rating here I would be giving it.

We heard such good things about this dealership but we ended up wasting days for absolutely no gain here. We went in first and were lacking the correct paperwork, so we made an appointment to come back. Our appointment was at 2:30 and the person we made that appointment with didn’t show up to the dealership until 6:00. We met with another salesman during that time and left with the thought that he was going to work on getting up approved for what we could. He gave us one (1) option of a vehicle and assured me he had tried over 20 other vehicles but that was the only one. (Even though there were cheaper ones that I liked). I told him we weren’t super interested in that one and asked if he could continue looking and reach out to us when there was another option. He said he would not continue to stress his finance team for me to tell him I am not interested. Definitely go here if you want to waste your time!!

GMT WENT FROM SUPREME TO BAD CUSTOMER SERVICE. TRAVERS AUTO GROUP NEED A REVAMP FROM THE QUALITY OF THEIR VEHICLES TO THE QUALITY OF THE TALENT THEY HIRE.